Privacy Policy

Last update: June 2020

Thank you for using Direct Booking! Your trust is important to us and we’re committed to protecting the privacy and security of your personal information. The information that’s shared with us helps us to provide a great experience.

This policy explains how and for what purposes Direct Booking collect, process and protect your personal data. Please read this privacy policy carefully. By using the Site and any services we offer through it, you agree to be bound by this policy regarding your personal information collected through the Site.

The Direct Booking Privacy policy applies to data processing within any services, systems, platforms and applications operated by Direct Booking where personal data is processed.

1. Data Collection

Direct Booking operates a hotel retailing service ensuring management of reservations and further hotel operations.

The collection of personal data is essential to make a hotel reservation via our service, for which the processing of personal data is necessary.

In accordance with the legal regulations and for the purpose of data minimization, generally speaking, only the data necessary for the provision these services is collected. When we ask for additional information on our forms, the provision of this information is always voluntary and is indicated as such.

2. Data Processing

Direct Booking processes your data, if it is necessary for the provision of its services.

Thus, Direct Booking can process the following data categories:

Identification and contact details (name, address, e-mail address…)

Booking and accommodation details.

Communication with your chosen hotel for confirmation.

Information about our products and services.

Information about your views or comments on the services we provide.

3. Cookies on our website

This Cookie policy explains how Direct Booking, use cookies and similar technologies to recognize you when you visit our website

A cookie is a small text file that includes a unique identifier that is sent to a user’s browser from a website’s computers and stored on a user’s Device (e.g. computer, tablet, smart phone). A Cookie stores a small amount of data on your Device about your visit to the Site.

We place and access Cookies on your Device; these Cookies are known as “first-party Cookies.” Cookies may also be placed and accessed by some of our third-party vendors, which are known as “third-party Cookies” and are described below. Some Cookies are “session Cookies,” which means that they are temporary Cookies that are only stored on your device while you are visiting our Site. Other Cookies are “persistent Cookies,” which means that they are stored on your device for a period of time after you leave our Site.

You can choose whether to accept Cookies by changing the settings on your browser. However, if you disable this function (or keep this function disabled, as set by default by certain browsers), your experience on the Site may be diminished and some features may not work as intended.

To the extent any personal information is collected through first-party Cookies, our Privacy Policy applies and complements this Cookie Policy. Personal information collected through a third-party Cookie is subject to the privacy policy of that third party, and not our Privacy Policy.

We may use any of the following categories of cookies on the Websites as detailed below.

Essential Cookies

Essential Cookies enable you to navigate the Site and to use its services and features. Without these necessary Cookies, the Site will may not perform correctly, and we may not be able to provide the Site or certain services or features. For example, without cookies, you will not be able to login.

Preference Cookies

Preference Cookies collect information about your choices and preferences and to customize the Site accordingly.

We may use any of the following categories of cookies on the Websites as detailed below.

Analytics Cookies

Analytics Cookies collect information about your use of the Site and enable us to improve the way it works. For example, Analytics Cookies show us which are the most frequently visited pages on the Site, help us record any difficulties you have with the Site, and show us whether our advertising is effective or not.

Advertising Cookies

Advertising Cookies are set to manage our advertising. These Cookies collect information about your activities on this Site and other websites to provide you targeted advertising. Advertising is not personalized or targeted based on your activities.

You can change your Cookie settings above by opting out of all Cookies by activating settings on your browser. Most browsers automatically accept Cookies, but you can usually modify your browser setting to decline Cookies if you prefer. If you choose to decline Cookies, you may not be able to sign in or use other interactive features of our Site that depend on Cookies. Information about the procedure to follow in order to enable or disable Cookies can be found at:

Please be aware that if Cookies are disabled, not all features of the Site may operate as intended.

4. Data Retention

We keep your personal data only as long as necessary to provide you with the Direct Booking Service and for legitimate and essential business purposes, such as maintaining the performance of the Service. We keep some of your personal data for as long as you are a user of the Direct Booking Service.

If you request, your personal data will be removed once you inform Direct Booking that you do not wish to use Direct Booking services anymore, unless we are legally allowed or required to maintain certain personal data.

5. Data Transfer

We transfer certain personal information available to partners that work with Direct Booking, such as Hotels through which you have arranged travel, but only the personal information that is needed for successful access to or processing of your travel arrangements.

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

In the event of merger, acquisition, or any form of sale of some or all of our assets, in which case personal data we hold about our customers will be among the assets transferred to the buyer.

6. Data Security

We secure your information using appropriate technical and organizational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology.

7. Your Rights

You have the following rights with respect to your personal data:

The right to request a copy of your personal data that we hold about you. 

The right to request to correct your personal data if inaccurate or out of date. 

The right to request that your personal data be deleted when it is no longer necessary for us to retain such data. 

The right to withdraw any consent to personal data processing at any time

The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.

The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.

If you want to withdraw your consent, please send us an email at [email protected]

8. Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

9. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they have been posted on this page.